These people are fucking morons. Plain and simple. They're dumb as a bag of hammers, box of nails or fencepost; take your pick. I speak from having suffered the unbelievably unpleasant experience of trying to use flyer miles for a pair of tickets. They made each and every step in the process as unpleasant as possible. From phone clerks that can't speak decent english or are too clueless to know when they're lying, websites that run you in circles, voice response mazes requriing endless touchtone sequences only to require verbal repeating, to... ugh, the list to too damn long to bother.

This, combined with my recent cross-country trip to San Diego where the seats rows have been packed in even CLOSER than ever, have made me decide not only to NEVER fly Delta again but to make sure everyone I know doesn't either.

Clueless phone service, rude gate and in-flight personnel and conveniently bizarre policies with impossible conditions make it completely clear, Delta doesn't give a rats ass about their customers.

Do yourself a favor, fly on ANY other airline. Just don't fly on Delta.